TCP/IP Connection and ENCO Padapult configuration

[Nemosity]

I'm running ENCO automation and using their program called Padapult to send data directly to 4 out of six of my nautel transmitters.  I have two others that are not able to accommodate this and need an external encoder.  I purchased two Pira332 with the IP connection figuring this would be an easy route to go, yet I am unable to connect to either site.  I know the port forwarding is correct, network address was assigned manually to each unit but im still missing something.  If anyone is using a TCP/IP or even a UDP over the internet to sling data to a Pira332, I'd greatly appreciate any info you could provide.  TYIA

[Jan]

Unfortunately, your question is too broad and does not contain enough information to determine the cause. The P332 is a standard network device, there are no specifics that may apply to this case.

[Nemosity]

I'm attempting to send an ascii data string through the internet via port forwarding and static IP to the Pira332 on port 10000.  However, I cannot connect to the device with my program that pushes this data.  I know the ports are forwarded correctly as I can hit the GUI from a remote location, but it's still not receiving any data.  Does it have to be a specific network port to make this work? range?

I also have a PC at the site that is directly connected to the Pira332 via serial port and have downloaded and updated the Magic RDS software.  I went through the setup again to get the TCP/IP connection working but no luck.  It seems to be capable of doing what I would like it to do and connect, but I have to be missing something somewhere or will this simply not work.  Are these units capable of receiving an ascii data string and encoding it?

Is there a better way than using the network to push this ascii data from the studio to the Pira332?

[Jan]

First of all, you should verify the network access using the Magic RDS. Once you're able to connect and communicate on selected TCP port, you can enable and try the 3rd party software.

The RDS encoder's website indicates TCP connections as well as incoming data, this is a great tool for troubleshooting such issues, see below. If you cannot access the RDS encoder's website, then the manual network configuration is bad - a conflict with DHCP server etc. Where possible, it is preferable to enable the DHCP in the encoder rather than manual IP address assign. The router's function 'IP reservation' will help to keep the IP address static.

Finally it is important to distinguish between "not connected" and "connected, but sending incorrect data". If your application uses some proprietary protocol, the P332 may not understand it. In that case you will see data counting in the website, without any effect.

[Nemosity]

I can access the Pira 332 via serial port from the PC at the remote site, and through the web gui from the PC at the remote site and from my home office.  I'm just not getting our 3rd party program to connect and pass data. 

Is there any port restrictions? or ones that are better to use than others for passing of data?  I'm currently trying port 10000 for tcp, and have tried 10001 for udp but still no go.
 I've got the Pira 332 setup for Server as the 3rd party program connects to it, and I cannot reverse that so that as outbound info is passed from the studio's network but incoming traffic is never allowed to hit the automation system.

This pic is from my laptop at my home office:

[Jan]

No such restrictions exist in the port number assign.

I would recommend what I mentioned before - try the TCP connection with a proven application first. Try with the Magic RDS which indicates the connection status. The encoder is now a TCP server so the Magic RDS will be a TCP client.

Once this will work, close the Magic RDS and establish a connection from the 3rd party software.

[Jan]

Forgot to mention: if I look at your picture, I see that Radiotext is disabled on your encoder. Typically you must turn on the Radiotext 1, this is a factory default setting. Otherwise you'll see no text. This is just a hint, not a solution of the connection issue.

[Nemosity]

OK, so I have the computer at the site connected to the P332 via serial port, but it's also on the same house IP network at the site.  I can use Magic RDS 4 with a serial connection, but when I try adding an IP connection via port 3, which I set to port 10000, I cannot connect to it.  I can pull up the IP address in google chrome and get in, but not with the Magic RDS 4 app.  What could I be missing here.

[Jan]

Please always attach screenshots of the connection settings on both sides: from the Magic RDS - View/Dashboard, from the embedded website - LAN/Port 3.

The setup is very simple and should look like this:

(only replace the IP address by actual IP address of the RDS encoder)

[Nemosity]

Do I need the full activation of Magic RDS 4 to make this connection?  When I click on Help and Licenses, I see it says Activated.  Just wondering if that could be the issue.  Everything else appears straight forward but refuses to connect.

I've reset everything to factory defaults, uninstalled and reinstalled Magic RDS 4 and it still just sits at "connecting". 

Does the RS232 need to be physically unplugged for the TCP/IP connection to work through Magic RDS 4?

[Jan]

Of course not.

The problem is not in the Magic RDS nor in the encoder but somewhere around.

Possible causes:

• The PC has multiple network adapters but primary adapter is not the one located in the network segment 192.168.0.x
  Go to Magic RDS - Tools - SNMP - Configuration - Enabled. You must see a message SNMP enabled @ 192.168.0.x:161
• The communication is blocked by firewall. The Magic RDS unblock itself in the Windows Defender on installation but there may be other firewall installed. This is a common practice on broadcast PC.
• The network router is not configured right or is bad. Reset it, replace it, after consultancy with IT specialist.
• There's another conflict in the network. As we noted before, if DHCP function is enabled in your network, you should never assign the IP address manually on particular devices, but actually you did that. This may result in unexpected behavior.
• If there was a specific requirement for configuration in your network in past, you should consult it with the man who made that.

[Nemosity]

I am at wits end here.  I can put a borrowed Innovonics 730 inline and it takes the data from my studio with no issues.  Yet, both Pira332's that we recently purchased are unable to connect through TCP/IP.  There is no network issue, I can ping the units at each site from the site computer.  I can pull up the web gui of each unit from outside the transmitter sites, and from the computer at each location.  Yet when using Magic RDS3 or Magic RDS4 I am unable to connect from the PC at each site through TCP/IP.  Serial connections work, web GUi's work, TCP/IP connection with the encoder set to be the server will simply not work.  These units are either defective, firmware was incorrectly loaded or there is a setting in them that is wrong, everything else has been tried.  The networks have been checked, rechecked, and checked again.  The fact that an Innovonics 730 works and connects without issue also shows the network and config is correct.

screen shots attached.  Both of these units, at two completely different sites exhibiting the same exact issue, hangs on connecting.

[Jan]

This is a real mystery. We are very sorry that you have to solve this issue. From more than 5000 units sold this is a first report of that kind. The working web GUI is a proof that the unit can establish TCP connection without problems, because the web is still the server-client TCP communication. Thus there's no problem with the hardware, it is only software or configuration issue.

You do not mention supplier of the units, MAC or order number so I cannot track the units. Please send me the complete listing from the web GUI, section Status - Version.

Next, go to section Tools - Terminal, and type following commands there, each confirmed by Enter:

Code: [Select]

SETLAN
SETPORT3
SETPORT4
SETCTO
MEM 7D,6
MEM 7E,6Copy and post the replies to us.

[Nemosity]

Thank you for your prompt response, this has been quite frustrating.  Please see the response and information in red below:

You do not mention supplier of the units, MAC or order number so I cannot track the units. Please send me the complete listing from the web GUI, section Status - Version.   

 RDS encoder firmware version 2.2
Embedded website version 2.1a
Build 2018-10-05
Ethernet module firmware version ID811d17 20.6.2016
Bootblock version 0801 9.6.2009

Next, go to section Tools - Terminal, and type following commands there, each confirmed by Enter:
Code: [Select]
SETLAN
SETPORT3
SETPORT4
SETCTO
MEM 7D,6
MEM 7E,6
Copy and post the replies to us.

Here are the replies to the terminal commands Listed above:

15:20:12 Code: [Select]
15:20:13 Command not accepted
15:20:22 SETLAN
15:20:23 AT+iFD$AT+iWEBP=80$AT+iWPWD=*$AT+iRPG=1234$AT+iNTS1=time.nist.gov$AT+iGMTO=-5$AT+iDSTD=02.LSun.03;03.LSun.10$AT+iNTOD=1$
15:20:27 SETPORT3
15:20:28 OK
15:20:31 SETPORT4
15:20:32 AT+iLTCP:10001,1$
15:20:49 SETCTO
15:20:50 1,1
15:21:01 MEM 7D,6
15:21:02 FF
15:21:13 MEM 7E,6
15:21:14 FF

[Nemosity]

Also, here is the serial number and mac of the unit I am working on today.

Serial number:   14095E92
MAC address:   0003941DA2C8
Socket status:   I/(-200,-200,-200,-200,-200,-200,-200,-200,-200,-200)