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71
Control Software / Re: Backup and Retore
« Last post by Jan on February 25, 2024, 05:45:15 pm »
All settings are saved in the Data folder.

In the main menu: View - Application Data Folder.

Copy these files to the same folder on the new PC while the Magic RDS is closed.
72
Control Software / Backup and Retore
« Last post by Richard B on February 25, 2024, 05:11:38 pm »
I need to move Magic RDS 4 to a new computer and I was wondering if there is a way to use backup and restore to move all the settings to a new computer? Thanks much for any help that can be offered.

Richard.
73
P132, P164, P232(U) and P332 RDS Encoders / Re: Pira P164 Timeout
« Last post by Jan on February 24, 2024, 09:30:23 am »
The encoder's internal website seems to display properly, so I would start by checking the point 2) from the above.
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P132, P164, P232(U) and P332 RDS Encoders / Re: Pira P164 Timeout
« Last post by Larry Fuss on February 24, 2024, 12:38:28 am »
Thanks Jan, Kirk says he will look into the network adaptor issue.  The power adaptor being used is the one we purchased with the unit.
75
P132, P164, P232(U) and P332 RDS Encoders / Re: Pira P164 Timeout
« Last post by Jan on February 23, 2024, 10:41:30 pm »
Thanks Kirk, I already received some additional info from Larry.

The encoder seems to be ok, the problem is in the software setup. There are two specific issues:

1) The Magic RDS 4 currently does not support multiple network adapters in the same PC. In other words, you cannot choose the adapter directly in the application, the application uses such adapter for the connection which is assigned by Windows routing table. (The route can be set up in Windows if necessary.)
Thus, you should verify that the connection is really established between the Magic RDS 4 and the encoder. The Magic RDS 4 must indicate 'Connected' and the encoder must indicate the connection by the TCP LED. This is essential.

2) Although the encoder supports several methods of Ethernet setup, it is preferable to use the method as described in the manual (section 6.3.2), i.e. using the USB cable and the Magic RDS 4 - Device Setup - LAN Settings. The reason is simple - the Magic RDS 4 will not allow invalid setup for some advanced parameters (for example, the UART speed must be 19200, not 115200).

3) It was not mentioned yet (and I do not really believe that this is applicable here) but the power adapter may be wrong.

4) Theoretically, you may be experiencing Ethernet auto negotiation problem. Although I have never experienced it personally, auto negotiation failure is known to be relativelly frequent. It happens when link speed and duplex are not correctly arranged between the network devices, which causes dropped packets, slower throughput and session drops. Not all devices allow the auto negotiation configuration so common solution is to add an extra Ethernet switch between them (different brand/model).
76
P132, P164, P232(U) and P332 RDS Encoders / Re: Pira P164 Timeout
« Last post by Kirk Harnack on February 23, 2024, 10:10:42 pm »
Larry Fuss mentioned that Support has requested "the settings on the router".

Well, the router is not involved in this connection.  The computer running Magic RDS does have 2 network cards.  One of them is on our "business" network at 192.168.1.43.  The Gateway for this network is 192.168.1.1. This is a /24 network.

The other network card is at 10.0.0.43.  This network is an internal LAN only, not connected to any router.  The Pira P164 has been set to 10.0.0.113, but as an experiment I believe they tried it at 10.0.0.93.  Both of these IP addresses are otherwise unused on the 10.0.0.0/24 network. The Pira P164 replies to pings just fine. 

Larry mentioned that the connection was "slow".  This is a mischaracterization.  Speed or bandwidth is not determined.  He means to say that the Magic RDA software reports very little data is shown in aggregate as being received or sent to the P164.  This would be expected if the P164 is not - for whatever reason - responding to the Magic RDS software communications.

I'm at a loss to guess why this problem is exhibited.  Communication between the comuter with Magic RDS and any other device on the 10.0.0.0/24 network is uninhibited as far as I can tell.  We communicate perfectly fine with several other devices on this private LAN.

Best,

Kirk
77
P132, P164, P232(U) and P332 RDS Encoders / Re: Pira P164 Timeout
« Last post by Jan on February 23, 2024, 09:04:34 pm »
Yes, sorry, only registered members can see emails  :)
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P132, P164, P232(U) and P332 RDS Encoders / Re: Pira P164 Timeout
« Last post by Larry Fuss on February 23, 2024, 05:53:40 pm »
Not seeing your web address.  Shoot me an e-mail - larry at larryfuss.com
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P132, P164, P232(U) and P332 RDS Encoders / Re: Pira P164 Timeout
« Last post by Jan on February 23, 2024, 11:11:08 am »
From the web browser:
The encoder website, the router DHCP settings and DHCP client list
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P132, P164, P232(U) and P332 RDS Encoders / Re: Pira P164 Timeout
« Last post by Jan on February 23, 2024, 11:10:34 am »
Please send the files to my email (the address is here on the left side under the envelope icon).

If I am to analyze the behavior of the network, I would need as much information as possible (screenshots are ok). The samples are attached below.

From the Magic RDS 4:
Device Overview, Edit Connection, LAN Settings, ConfigTool


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