Q: What payment methods are accepted?
A: You may choose one of the following payment methods:
PayPal – For customers with a PayPal account. No additional fees are charged to the buyer.
Credit card – The payment is processed through the PayPal gateway; however, you do not need a PayPal account.
Bank transfer – Requires a bank account capable of international transactions. Available for orders with a value of 80.00 EUR or more.
Important: We do not accept cheques or Western Union payments.
All new customers are required to pay for their first order in advance. Individual payment terms may later be arranged for established business customers.
Q: Do you ship worldwide?
A: Yes, we ship directly to customers worldwide.
Several shipping methods are available in our online shop. If you cannot find a suitable option, please contact us. We will do our best to suggest an alternative shipping method for your destination.
Q: Is there a minimum order value?
A: There is no minimum order value when paying via PayPal or credit card. For bank transfer payments, the minimum order value is 80.00 EUR (excluding shipping costs and VAT).
Q: How long does it take to dispatch my order after payment?
A: If all selected items are in stock, we usually dispatch the package within three business days after receiving the payment or a copy of the payment confirmation.
For orders outside the EU, an additional delay may occur due to export customs procedures.
You will receive a dispatch confirmation email once the tracking number becomes available. Therefore, we recommend disabling overly aggressive spam filtering in your mailbox.
By default, orders containing out-of-stock items are held until all items become available and then shipped together.
All shipments are insured against physical loss and damage.
Q: I need the goods urgently or on a specific date. Can you guarantee the delivery date?
A: The customer is fully responsible for selecting the shipping method.
We can guarantee a delivery date only for DHL Express, upon special request and our explicit confirmation.
In all other cases, any delivery times provided are approximate and non-binding.
Q: Is my item in stock?
A: If no availability notice is shown in the online shop or order confirmation email, the item is considered to be in stock for normal quantities.
Payment instructions are sent only after the order has been reviewed and confirmed. If any item is not available in required quantity, we will contact you before requesting payment.
Q: Where can I get the Windows control software?
A: The control software is available as a free download. Please visit the product page or the Software section of our website.
Q: Where can I find the latest documentation and firmware?
A: PDF manuals, user guides, the latest firmware and USB drivers are available for download. Please visit the product page.
Q: What warranty is provided?
A: The warranty is provided in accordance with applicable legislation. Unless otherwise specified, the minimum warranty period is 2 years.
The warranty may become void if the equipment is not used according to the operating instructions.
In the event of a defect, you may choose between repair and replacement, where applicable. Since warranty claims are relatively rare, each case is handled individually.
We can assure you that we will never leave you without support.
Q: Is a power supply included?
A: Power supplies are usually available as optional accessories. Please refer to the product description.
If you need assistance selecting a suitable power supply available in your local market, please contact us or consult the product documentation.
Q: Is it possible to buy a component or device that is not listed in the shop?
A: Components used in our devices may be available separately if they are demonstrably intended for service or maintenance purposes.
Please send your request by email or specify it in the Note field of the order form.
Products that are no longer listed (such as RF transistors, stereo encoders or limiters) are generally not available for sale.
Q: I would like to resell your products. Can I get a special offer?
A: Yes. We also supply distributors. Please send us your RFQ or contact us by email.
Q: Is it possible to issue a proforma invoice before payment?
A: Yes. If your company or bank requires a proforma invoice, please specify this in the Note field of the order form.
Q: Can I place an order by email?
A: The preferred way to place an order or submit an RFQ is through our online shop.
This ensures the fastest processing and the best pricing based on your order history.
If you choose to place an order or request a quotation by email, please make sure to include all necessary information, especially:
- your name
- company name
- EU VAT number (if applicable)
- full address
- country
- preferred shipping method
- preferred payment method
- exact identification of the products requested
We cannot process requests or orders with missing or incomplete information.
Q: Do I need to pay VAT?
A: All prices shown on our website are exclusive of 21% VAT.
Orders delivered within the EU are subject to VAT unless you provide a valid EU VAT number.
If your goods are delivered outside the EU, VAT will not be charged. However, your local customs authorities may impose import duties, taxes or other charges, which are the responsibility of the recipient.
