Author Topic: ERROR: Read Timeout when attempting configure Email  (Read 315 times)

tallone

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ERROR: Read Timeout when attempting configure Email
« on: January 07, 2020, 08:58:19 pm »
I have a feeling that this issue stems from something our hosting provider has changed, but I'm not sure how to resolve it.

We have recently found that Send email has stopped working, with no changes to the settings in the 1.4d instance we have been using. It looks as though our hosting provider has recently (finally) enabled SSL, but when I tick this box and specify the port I'm unable to send a test message. A dialogue pops up with "ERROR: Read Timeout".  Frustratingly, this error doesn't appear in the help file or in any other threads. Any ideas?

I've tried updating to version 1.4e, to no avail. This is a Windows 8.1 device.

Thank you.

Jan

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Re: ERROR: Read Timeout when attempting configure Email
« Reply #1 on: January 07, 2020, 09:09:26 pm »
The mail server is probably not reachable on the port selected. The port may be incorrect or blocked by firewall or ISP.

tallone

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Re: ERROR: Read Timeout when attempting configure Email
« Reply #2 on: January 07, 2020, 10:52:56 pm »
Thanks for responding Jan. It's definitely the correct address and port - I've been able to add the account to Thunderbird using the same details without any problems. Could it be that the app isn't waiting long enough (for what may be a slow server) to provide a response and throwing an error?

I've tried intentionally entering an incorrect port and note that this generates ERROR: Connection Timed Out instead.

Thanks again

tallone

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Re: ERROR: Read Timeout when attempting configure Email
« Reply #3 on: January 19, 2020, 11:44:14 am »
I was able to solve this by replacing the SSL libraries with more recent versions.