FM Analysis > P275 FM Analyzer

P275E (wrong power supply adapter)

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Marc1963:
I’ve tried everything, but I can’t reach the 275 via port 10001.
I scanned the entire network with Advanced Port Scanner, and the 275 (192.168.105.113:10001) does not show up at all.

Jan:
The P275 actually does not work with the Ethernet network layer at all, everything is managed by the Lantronix module.

You have tried various settings for this module, so it might be worth trying to reset it to factory settings now, using the appropriate option on the website. Then set it to operational status, see also the pdf manual. If it still doesn't work, it's pointless to continue to troubleshoot the device settings and you will need to look for the cause directly on your PC.

Based on the information you provided, I can tell that the P275 itself is fine and is not the cause of the issue. The Lantronix modules also very reliable in this regard. You have also ruled out the possible cause in FM Scope.

If you are at a loss, try resetting your network router, which is sometimes surprisingly the cause of these problems.

Marc1963:
I performed a factory reset on my FM275E, and now when I log in with admin and PASSWORD, I only get a blank page and nothing else loads.

Jan:
Resetting the module to factory defaults also affects the access to the web manager. Instead of filling in the original login, leave the fields blank. See more info in the device manual: https://pira.cz/fm_broadcast_analyzer/?art=p275e

If you have any doubts about the functioning of the device, you can always send it to us for verification. If we find that the cause is a hardware defect in the xport module, we will of course replace it for you.

But first, I would restart all network elements, including your PC. Also try another web browser. These are general tips that, regardless of the specific device, sometimes lead to a solution.

Anyway, thank you for all the information you provided. For further steps please contact us via email.

Jan:
Okay, so the cause has been found and it was a faulty power adapter. If anyone experiences a similar problem in the future, we will replace the power adapter with another one free of charge. We no longer supply power adapters from the mentioned series.

The P275E documentation has been updated (section Recovery, added instructions for resetting the password).

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